Frequently Asked Questions

Everything you need to know about shopping with 8123.

How long will it take for my order to ship?

Standard orders are typically processed within 2-3 business days. Once shipped, domestic delivery usually takes 5-7 business days, while international shipping times vary by location.

What is your return policy?

We offer a 30-day return window for most items. Products must be in their original, unworn condition with all tags attached to be eligible for a full refund.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay.

How can I track my package?

Once your order has been dispatched, you will receive an email containing a tracking number and a link to monitor your shipment's progress in real-time.

Do you ship internationally?

Yes, we ship to most countries worldwide. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the customer.

What should I do if I receive a damaged item?

We take quality seriously. If your item arrives damaged or defective, please contact our support team within 48 hours of delivery with photos of the damage so we can arrange a replacement.